How to Delight a Dissatisfied Customer, by Google, Inc.
I read this today: Google Transit Comes Through: Best Customer Service EVER and was very impressed with the second coming of the evil empire, aka Google. For the price of a $10 cape Google satisfied a customer and turned a hater into a lover. Would Google have done this if the recipient wasn’t an opinion maker? I doubt it. But then again, they would have never heard about it. Well done Goog.